Terms of service

OVERVIEW

Welcome to Covella Home! The terms "we," "us," and "our" refer to Covella Home. Covella Home operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Covella Home is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ depending on the device, screen settings, or configuration used to view the store.

We do not warrant that the appearance or quality of any products or services purchased by you will exactly match how they appear on your screen or meet every individual expectation.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Covella Home reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until Covella Home confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as Covella Home may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to returns or exchanges solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.

Prices posted in our online store may differ from prices offered through other sales channels or third-party platforms.

We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete transactions and contact you as needed.

You represent and warrant that the payment information you provide is accurate, that you are authorized to use the payment method provided, and that you will pay all charges incurred at the posted prices, including applicable shipping charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our reasonable control.

Once products are transferred to the applicable carrier, responsibility for delivery may be subject to the carrier's terms and applicable law.

For questions regarding shipping or delivery, please contact us at Info@covella-home.com or +1 865 221 7473.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Covella Home, its affiliates, or licensors and are protected by applicable U.S. and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Covella Home, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Covella Home.

Covella Home's name, logos, product and service names, designs, and slogans are trademarks of Covella Home or its affiliates or licensors and may not be used without prior written permission.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you understand and approve the terms under which those tools are provided.

We may also offer new features, tools, or resources through the Services in the future. Such features will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.

If you choose to access third-party websites, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through them.

Please carefully review the policies and practices of third-party providers before engaging in any transaction.

Questions, claims, complaints, or concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Covella Home is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are made directly with Covella Home.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Covella Home, including any injury, damage, or loss resulting from purchased products or services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Covella Home.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access and use of the Services in order to provide and improve its services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located outside your country of residence, where necessary to provide the Services.

Please review our Privacy Policy for more information about how personal information is collected, used, and shared.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including commercial use.

You represent and warrant that:

You own or have all necessary rights to the Feedback.
You have disclosed any compensation or incentives received in connection with your submission.
Your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or that violates another party's rights or these Terms.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or proprietary rights.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time, including after an order has been submitted, where permitted by applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

For unlawful or malicious purposes.
To violate international, federal, state, provincial, or local laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To harass, abuse, threaten, defame, intimidate, or harm another person.
To transmit false or misleading information.
To send spam, unsolicited advertising, or similar communications.
To impersonate another person or entity.
To interfere with another person's use or enjoyment of the Services.
To upload or transmit viruses or malicious code.
To reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization.
To unlawfully collect or track personal information belonging to others.
To interfere with, bypass, or circumvent security measures used by the Services.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

If you use or enable automated software, tools, services, or agents to access or interact with the Services, such access must comply with applicable law, these Terms, and any technical requirements or restrictions implemented by Covella Home or Shopify.

Automated systems must not attempt to bypass security features, access restrictions, CAPTCHAs, rate limits, or other technical measures designed to protect the Services.

We reserve the right to limit or block automated access where necessary to protect the Services, our customers, or our business.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our discretion where permitted by applicable law.

You will remain liable for any amounts due up to and including the effective date of termination.

Any provisions that by their nature should survive termination will continue to apply, including provisions relating to Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Privacy.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of information made available through the Services. Any reliance you place on such information is at your own risk.

Except as expressly stated by Covella Home and to the fullest extent permitted by applicable law, the Services and products offered through the Services are provided "as is" and "as available" without warranties or conditions of any kind, whether express or implied.

Some jurisdictions do not allow certain warranty exclusions or limitations, so some of the above provisions may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Covella Home and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, where permitted by law, loss of profits, revenue, savings, data, replacement costs, or similar damages.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

SECTION 18 - INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify, defend, and hold harmless Covella Home, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims arising from:

Your breach of these Terms of Service.
Your violation of applicable law or the rights of a third party.
Your misuse of the Services.

We will notify you of an applicable claim where reasonably practicable, and you agree to cooperate with the defense of such claims.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law.

Any unenforceable portion shall be considered severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted on our website constitute the entire agreement between you and Covella Home regarding your use of the Services and supersede prior agreements, communications, and proposals relating to the Services.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate our rights and obligations under these Terms where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Covella Home is headquartered, subject to any mandatory consumer protection laws that may apply.